Protecting You from Disruption & Downtime
When things don’t go according to plan, the global SentinelOne Support team is ready to provide guidance and timely resolutions. That way, you can get back up to speed without the downtime and risk exposure.
While all customers have access to our flexible support channels with Standard Support, we also offer Enterprise Support, Enterprise Pro Support, and Designated Technical Account Management (TAM) to respond to the unique needs of every organization, from SMBs to Fortune 10 enterprises across the globe.
A Proactive Approach to Customer Health
Don’t wait until tech trouble becomes a business blocker to take action. As part of our Enterprise Pro Support level, customers can monitor their agent and management health 24/7, receive daily diagnostic reports with impacted devices and clear remediation steps, and have tickets created automatically when high-severity issues are identified. This lets you stay ahead of potential performance issues before they impact your business.
Our Support Promise
Customers are our #1, and that’s more than a motto for us. We exist to provide world class service, and make our customers more successful and secure.
Trusted by Thousands Worldwide
Hear why our customers recommend and rely on SentinelOne
SentinelOne smokes the competition. By far the most superior EDR platform I have seen or worked with in my 14+ years in cyber security.
Sr. Director, Cybersecurity
Retail
1B-3B USD
Great technical solution, excellent support and service, continuous evolution.
Global CISO
Media
1B-3B USD
SentinelOne believes in their product and that is clear in the delivery in the solution.
Head of Security Operations
Manufacturing
30B+ USD
Want to Learn Which Technical Support Option Is for You?
